The FAQ KoalPay.com, the answers about your direct debi...

What is KoalPay.com?

What services does KoalPay.com offer?

I have a KoalPay.com debit on my bank statement, why?

How do I terminate, stop or cancel a KoalPay.com subscription?

I do not remember having subscribed to KoalPay.com.

I did not receive an email from KoalPay.com about a subscription, why?

Where can I find information about the offer to which I have subscribed?

Where can I find information about my subscription and my KoalPay.com payment history?

I have several KoalPay.com debits on my bank statement, why?

I think someone used my credit card without my knowledge with KoalPay.com, what should I do?

What are the conditions for obtaining a refund?

How long is the delay before the refund is processed and in my account?

I forgot the email address used during the subscription, what should I do?

I can not remember my password, how do I recover it?

I can not remember the site I signed up for, what should I do?

I can no longer access the site for which I have a paid subscription to, what should I do?

My payment by credit card has been refused, why?

Are payments on KoalPay.com secure?

All payments and credit card transactions made by KoalPay.com are fully secured and confidential. Our systems comply with the strictest security standards of the Payment Card Industry Data Security Standard (PCI DSS) which guarantee a secure environment validated and approved by Visa and Master Card. Moreover, as required by law, we do not store any bank data on KoalPay.com's servers.

What is a CVV code and where can I find it?

Where can I view the Terms and Conditions?

Faq KoalPay.com

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