Faq KoalPay.com

What is KoalPay.com?

What services does KoalPay.com offer?

I have a KoalPay.com debit on my bank statement, why?

How do I terminate, stop or cancel a KoalPay.com subscription?

I do not remember having subscribed to KoalPay.com.

This is normal. You have subscribed to one of our merchant partners, KoalPay.com is the billing and customer support service. This is why the name KoalPay.com appears on your bank statement.

I did not receive an email from KoalPay.com about a subscription, why?

Where can I find information about the offer to which I have subscribed?

Where can I find information about my subscription and my KoalPay.com payment history?

I have several KoalPay.com debits on my bank statement, why?

I think someone used my credit card without my knowledge with KoalPay.com, what should I do?

What are the conditions for obtaining a refund?

How long is the delay before the refund is processed and in my account?

I forgot the email address used during the subscription, what should I do?

I can not remember my password, how do I recover it?

I can not remember the site I signed up for, what should I do?

I can no longer access the site for which I have a paid subscription to, what should I do?

My payment by credit card has been refused, why?

Are payments on KoalPay.com secure?

What is a CVV code and where can I find it?

Where can I view the Terms and Conditions?

Can not find the answer to your question?

Contact our Customer Service.